rio all suite hotel casino mountain view

Which is complete dishonesty and a total misrepresentation. They state reservation policy is room choice at reservation time is NOT A GUARANTEE. They can give away your room to anyone and you have no recourse. Even if you book a room and prepay for it they WILL NOT guarantee you a N/S room. We get there and its 'Sorry but we cannot guarantee a N/S room'. We come back after dinner the next night and there are no N/S rooms available.They 'FORGOT' to move us to the new room even after assuring us our new keys could be picked up at the desk. I choked through the first night hoping it will get better. The N/S King room was NOT a N/S room (See picture) as it came complete with ash trays!!! Its just another example of how these people lie about everything. I get to the hotel and they do not have the N/S Double Queen I booked, but they will substitute a single N/S King for the first night and move us to Double Queen for the remainder.

I booked a non smoking room and paid for 3 nights in advance. With so many other options available in Las Vegas, we recommend that you take advantage of other choices. This seems to indicate the overall sense of service they are intending to provide if having 25% to 50 % of their elevators working is satisfactory. At times during our stay, only one elevator was working out of the four available, When we pointed this out to management, we were told that at least two elevators were working. Save your money by skipping the seafood buffet altogether! The section we stayed in was being served by four elevators. We also found that for this caliber of hotel, that the food and amenities were extremely pricey! Since the property is well off the strip, you would think they would be more competitive in these areas, but they are not. Rooms and fixtures are worn and shabby and in much need of replacement. Unfortunately, it has not been updated or adequately maintained to be considered any more than an lower than average place to stay in Las Vegas. This probably used to be a really nice hotel 15 or 20 years ago.

Rio all suite hotel casino mountain view